Frequently Asked Questions
We know trusting someone with your inventor is a big step. Here are common questions answered clearly.
How do I get started?
Simply reach out and tell us a bit about your business and what you sell. Once we understand your needs, we’ll help you set everything up and guide you through your first shipment. You’ll always know what to do next.
Can you store my inventory?
Yes, absolutely. Our Clifton, NJ warehouse has plenty of secure space for your products. Whether you need short-term or long-term storage, we’ll keep everything safe, organized, and easy to access when you’re ready to ship.
Do you handle Amazon returns?
Yes, we do. You can send your returns or removal orders directly to us. We’ll inspect them, take photos, and let you decide what happens next.
How can I keep track of what’s happening?
You’ll always stay updated. We share regular progress updates and photos as your items move through receiving, prep, and shipment. If you want a quick update, you can text or call us anytime and talk to a real person.
How do I pay for your services?
After each shipment is ready to go, we’ll send an invoice by email. You can pay through credit card, PayPal, or bank transfer. Everything is transparent, and you’ll always see a clear breakdown of your costs.
How fast can you process my inventory?
Most shipments are prepped and ready to send to Amazon within 24 to 48 hours after we receive them. If you have a rush order, just let us know and we’ll do our best to prioritize it.
Where are you located?
We’re located in Clifton, New Jersey, close to major highways and shipping routes. That means faster deliveries, easier coordination, and shorter wait times for your shipments.
Do you accept pallets or large shipments?
Yes, we do. We can receive both truck and LTL deliveries. If you need help arranging freight or delivery timing, our team can help coordinate it for you.
Can you send palletized shipments to Amazon?
Yes, we send palletized shipments to Amazon regularly. We handle pallet prep, labeling, and scheduling pickup with the carrier. You’ll receive all the details and tracking once it’s on its way.
What happens if something arrives damaged?
If a product arrives with visible damage, we’ll take clear photos and contact you right away. We’ll only continue once you confirm how you’d like to handle it.
Do you work with new Amazon sellers?
Yes, we love working with new sellers. We’ll help you understand the FBA process, guide you on labeling and packaging, and make sure your first shipment goes smoothly.
Do you work with international sellers?
Yes, we do. If you sell from outside the United States, you can ship your inventory directly to our New Jersey facility. We’ll take care of everything from receiving to prepping and sending it to Amazon.
Is my information safe with you?
Yes, completely. We take privacy very seriously. All of your business details and product information are kept secure. We’re also happy to sign an NDA if you request one.
What’s included in your pricing?
Our pricing covers all standard FBA prep services — labeling, poly-bagging, bubble wrap, and packaging. We’ll work with you to create a simple flat rate per unit that fits your business and volume.
How does the 50-unit free trial work?
Your first 50 units are completely free — no hidden fees or commitments. It’s our way of showing you how easy and transparent our process is before you decide to scale with us.
Can I visit your facility?
Absolutely! We’re proud of how we operate and welcome clients to stop by our Clifton location. Just give us a call to schedule a quick visit.
Get In Touch
Let’s Make FBA Prep Easy
Have questions or ready to get started? We’d love to hear from you. Our team will respond within one business day, or faster if you call!